Welcome to RideCharm’s FAQ section. Below you’ll find answers to common questions about our premium equestrian products, shipping policies, and customer service. As riders ourselves, we’ve designed our services with your needs in mind—from the stable to the competition arena.

About RideCharm

Who is RideCharm’s typical customer?

Our products cater to serious equestrians including competitive riders, trainers, and stable managers who demand high-quality gear. Whether you’re preparing for dressage season with our premium saddle pads, upgrading your bit collection, or stocking up on hoof care essentials, we serve riders who prioritize both performance and horse comfort.

What makes RideCharm products special?

Our collection reflects a horse-first philosophy with specialized categories like therapeutic saddle pads, custom bits, and competition-ready gear. We carefully select products that meet the needs of performance horses while offering riders technical advantages.

Product Questions

How do I choose the right saddle pad for my discipline?

We offer discipline-specific pads:

  • Dressage Saddle Pads: Designed for close contact and extended saddle time
  • All Purpose Pads: Versatile for training and jumping
  • Correction Pads: For horses needing specialized fit
Our equestrian-savvy team can advise at [email protected].
Are your bits available in different materials?

Yes! Our Custom Bits collection includes stainless steel, copper, and rubber options. Combination bits and hackamores offer additional training flexibility.

Do you carry seasonal items like fly protection?

Absolutely. Check our Fly Spray & Masks section for summer essentials and our Horse Bathing Supplies for year-round grooming needs.

Ordering & Payment

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?

Yes. We use industry-standard encryption and never store full payment details on our servers.

Shipping & Delivery

What are my shipping options?

Standard Shipping ($12.95):

  • Carriers: DHL or FedEx
  • Processing: 1-2 business days
  • Delivery: 10-15 days after dispatch
  • Ideal for competition gear
Free Shipping (Orders over $50):
  • Carrier: EMS
  • Processing: 1-2 business days
  • Delivery: 15-25 days after dispatch
  • Best for non-urgent bulk orders
Do you ship worldwide?

We ship globally except to some Asian countries and remote regions. Our headquarters in Albuquerque allows efficient distribution to North America and Europe.

How are delicate items like bits packaged?

Our equestrian team uses protective packaging with weather-resistant materials, especially important for shipments going to barns or outdoor facilities.

Returns & Exchanges

What is your return policy?

We offer a 15-day return policy from delivery date. Equipment must be unused with original packaging. Contact [email protected] to initiate returns.

What if my horse doesn’t respond well to a bit or tack?

We understand equipment needs vary. Our equestrian-knowledgeable staff can help select alternatives—contact us before your return window closes.

Customer Support

How do I contact customer service?

Email our dedicated team at [email protected]. For urgent competition-related inquiries, include “Event Timing” in your subject line.

Do you offer advice on product selection?

Absolutely! Our staff includes experienced riders who can recommend gear based on your discipline, horse’s needs, and competition schedule.

Note: Delivery times may vary during peak seasons or due to customs processing. Some remote locations may require additional shipping time.