At RideCharm, we stand behind our premium equestrian equipment just as we stand beside our fellow riders. If your gear doesn’t meet your exacting standards, our hassle-free returns process ensures you can shop with confidence.

Our Return Promise

We accept returns within 15 days of delivery for most items in original condition with tags attached. Your satisfaction matters as much as the perfect fit of our Contour Saddle Pads or the precise balance of our Custom Bits.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Fly Spray & Masks (opened products)
  • Horse Bathing Supplies (liquid products)
  • Custom Bits (made-to-order items)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our rider-trained support team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund
Return Request Template: Subject: Return Request – Order #[Your Order Number] Dear RideCharm Team, I would like to initiate a return for my recent order (#[Your Order Number]). Item(s) for return: [Product Name(s)] Reason for return: [Brief Explanation] [ ] I would like an exchange for: [Product Name/Size if different] [ ] I would prefer a refund Shipping Method Used: [Standard/FedEx or Free/EMS] Best regards, [Your Full Name] [Your Contact Email]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

  • Repackage items securely in original packaging
  • Include all tags and accessories
  • Ship to: RideCharm Returns, 3564 Crowfield Road, Albuquerque, NM 87101, USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Processing

Allow 3-5 business days for processing after we receive your return. You’ll receive email confirmation when complete.

Refund Details

Refunds are processed within 5-7 business days after we receive and inspect your return:

  • Original Payment Method: Credit/debit card refunds appear in 1-2 billing cycles
  • PayPal: Refunds typically appear within 24 hours

Original shipping fees are non-refundable unless the return results from our error.

Exchange Policy

Prefer a different size or product? We’ll gladly exchange most items within 30 days:

  • Exchanges are subject to product availability
  • You’ll be responsible for any price difference
  • Shipping costs for the new item will apply

Damaged or Defective Items

If your Dressage Girths or English Saddle Pads arrive damaged, contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedited replacement.

International Returns

For our global customers (excluding certain Asian regions):

  • Customs fees/duties are non-refundable
  • Mark packages as “Returned Goods” to avoid additional charges
  • Use trackable shipping methods (DHL/FedEx recommended)

Questions? Our equestrian-experienced support team is ready to assist at [email protected].